This Shipping Policy applies to orders placed through the Wisefab USA online store. The seller and contracting party is Wisefab OÜ. U.S. orders may be fulfilled through our Ontario, California location or another appropriate fulfillment location.

1. Processing and Shipping

Available shipping methods and charges are displayed during checkout. Orders are processed after payment has been received or confirmed. Some products may require manufacturing, assembly or preparation before shipment.

Any stated processing or shipment time is an estimate unless expressly identified as a guaranteed commitment. We maintain a reasonable basis for shipment times communicated to customers.

2. U.S. Shipment Timing

We aim to ship within the time stated on the product page, at checkout or in the order confirmation. If no shipment time is stated, U.S. federal rules generally require a reasonable basis to expect shipment within 30 days after receipt of a properly completed order.

If we cannot ship within the promised or applicable period, we will provide the customer with the option to consent to the delay or cancel the unshipped order and receive a prompt refund, as required by applicable U.S. law.

3. Delivery, Tracking and International Charges

Transit and delivery estimates begin after shipment and may vary because of destination, carrier operations, weather, holidays or other circumstances outside our reasonable control. Tracking information is normally provided where available.

Orders delivered outside the United States may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country. Unless stated otherwise, these charges are the responsibility of the recipient.

4. Damaged, Missing or Incorrect Shipments

If a shipment is damaged, missing or incorrect, contact usasales@wisefab.com with the order number and relevant details. For visible transport damage, please photograph the packaging and product and retain the packaging where reasonably possible. We will investigate and provide the remedy required by applicable law or our contractual obligations.

5. Address Errors and Delays

The customer is responsible for providing complete and accurate delivery information. Reasonable additional costs caused by an incorrect or incomplete address supplied by the customer, or by failure to accept or collect a shipment, may be charged where permitted by law.

If an order cannot be shipped on time, Wisefab OÜ will follow applicable U.S. requirements concerning delay notices, cancellation options and refunds.

Last updated: September 2026